Multi-Unit Franchisees Share How They Handle Staffing

Multi-Unit Franchisees Share How They Handle Staffing

Franchisees with multiple locations need a large number of employees to keep their businesses running smoothly. How do they handle hiring, training and problem employees? Three of them reveal their handling of this vital aspect of business.

How do you hire and fire?
Take time to find the right fit for our culture. When it is not working out, we move on and have a suitable replacement ready to go.
Shirin Kanji, multi-unit franchisee of Rent-A-Centers, Marriott/Starwood, Hilton, Hyatt, BurgerFi, and Carstar

How do you hire and fire?
We look for people who are committed and passionate about the restaurant business and the brand they’re interviewing for. People that don’t either consistently honor their word in performance or lack some type of passion have a short tenure here.
Mike Hamra, multi-unit franchisee of Wendy’s, Panera Bread, Noodles & Company, Holiday Inn Express

How do you hire and fire?
Very carefully. We use several different pre-screening tools and e-verify all candidates. We have hired HR staff to assist us with terminations.
Eric Holm, multi-unit franchisee of Golden Corral, Krispy Kreme, Marriott Fairfield Inn & Suites —Multi-Unit Franchisee

Photo: Hotel workers

 
 
 
 
 
 
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Afrikaans
Albanian
Amharic
Arabic
Armenian
Azerbaijani
Basque
Belarusian
Bengali
Bosnian
Bulgarian
Catalan
Cebuano
Chichewa
Chinese (Simplified)
Chinese (Traditional)
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Filipino
Finnish
French
Frisian
Galician
Georgian
German
Greek
Gujarati
Haitian Creole
Hausa
Hawaiian
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Javanese
Kannada
Kazakh
Khmer
Korean
Kurdish
Kyrgyz
Lao
Latin
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Myanmar (Burmese)
Nepali
Norwegian
Pashto
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Samoan
Scots Gaelic
Serbian
Sesotho
Shona
Sindhi
Sinhala
Slovak
Slovenian
Somali
Spanish
Sundanese
Swahili
Swedish
Tajik
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Xhosa
Yiddish
Yoruba
Zulu
 
 
 
 
 
 
 
 
 
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BMM Staff
Wed, 05/01/2019 – 01:49

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hotel workers

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Franchisee Persuades Japan’s Seven-Eleven to Adjust 24/7 Hours

Franchisee Persuades Japan’s Seven-Eleven to Adjust 24/7 Hours

What with Japan’s labor crunch, Seven-Eleven (7-Eleven is spelled out by the company in Japan) franchisee Mitoshi Matsumoto, 57, found himself working longer and longer hours. Something had to give. He asked his franchisor to allow him to close his 24/7 store for five hours daily, but corporate refused. He closed anyway.

Seven-Eleven warned he would be violating his contract and could not only lose his license, but also be slapped with a $150,000 fine. That’s when Matsumoto took his case to the media.

The result was an outpouring of sympathy for the beleaguered franchisee and a round of condemnation against Seven-Eleven. Some newly emboldened franchisees backed Matsumoto, demanding change. —Mitsuru Obe & Kenji Kawase, Nikkei Asian Review

Around 100 stores out of over 20,000 Seven-Eleven locations in Japan are requesting shorter operating hours.

Photo by Michael Ocampo

BMM Staff
Mon, 04/29/2019 – 08:42

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7-Eleven Japan Exterior Shot

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